Givers take all: The hidden dimensions of corporate culture

By encouraging employees to both seek and provide help, rewarding givers, and screening out takers, companies can reap significant and lasting benefits.

The importance of helping-behaviour for organisational effectiveness stretches far beyond intelligence work. Evidence from studies led by Indiana University's Philip Podsakoff demonstrates that the frequency with which employees help one another predicts sales revenues in pharmaceutical units and retail stores; profits, costs, and customer service in banks; creativity in consulting and engineering firms; productivity in paper mills; and revenues, operating efficiency, customer satisfaction, and performance quality in restaurants ... READ MORE

Released by McKinsey and Company - April 2013