Leveraging social business for results - moving beyond media

"Social technologies are the subject of much discussion today. Some proponents claim they are using them to alter the business landscape, offering new ways to acquire, serve and retain customers. Others assert they can be used to build internal online communities that will facilitate improvement of business processes, promote knowledge-sharing, and provide support for aspects of the culture management desires to reinforce. Still others are sceptical, either claiming the buzz is all hype or resisting the trend altogether" ... READ MORE

Released by Protiviti - 2012